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Registration Faq
Frequently Asked Questions (click on any
link below for our answer, or here, to
go to
all answers)
Registration FAQ's
Frequently asked questions for the
registration process.
Answers Registration FAQ's
Answers to frequently asked
questions for the registration process.
Q:
What is the difference between the registered and unregistered version ?
A:
There is no difference the unregistered version has all the features of the
registered version.
Q: How can I change the the registered to: name in the
registered version ?
A:
From the main toolbar click tools, register, a form
opens with your name. Delete
this name and enter a new name.
You will need to enter your registration number.
Q: I have lost my registration number now what do I do ?
A: Email us with your purchase
information and we will send a replacement.
Q: I keep getting "Invalid registration number entered"
what do I do ?
A: If you are sure you are
entering the number exactly as you received it. Then
the most likely cause is you have
downloaded and installed a different program than
you purchased.
Each of our software programs
requires a different registration number. Look at the title bar to see the name of software you are using.
The title bar will reveal the program name and version.
Q: Are upgrades free ?
A:
Minor version upgrades are free. Major upgrades are not free.
Registered users can upgrade for about 1/2 the
price of the new program price. A major version starts with a full number like 6
a minor version is the full number plus a "." and minor version number. eg: 6.4 The 6 is
a major version and the 4 is a minor version. Major versions need new registration versions do not.
Q: Can I use the RoofCalculator program on more than 1 computer ?;
A: You can use the RoofCalculator program on up to 3 computers.
Q: I am evaluating your software and need more uses, what can I do ?
A:
Send us an email at and will send you a file allowing more uses.
Q: Where can I purchase your software ?
A: To open our buy web page. Click here
Q: Can I get CD copy of the software?
A: Our software is for download only. Email us an email at service@roofgenius.com
and we will send a cd, after you have
purchased our software.
Q: I have purchased the software and found it does not fit my needs,
Can I get a
refund ?
A: Within 30 days after purchase you can get a refund. We will send instructions on the steps
you need to take.
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